Apple roosevelt field genius bar plus#
There's also a $149/year Microsoft Assure subscription service that gives you unlimited in-store tech support, plus access to Microsoft Store classes for apps like Office and Adobe Photoshop. They can do anything from virus removal, to diagnosing problems, to troubleshooting technical issues like mine.Īnd, again, like the Genius Bar, basic help is free, though the Microsoft Store may ask you to drop $49 as a one-time fee for anything that requires a little more work, like fixing a hardware defect.
Apple roosevelt field genius bar windows#
What's nice about the Microsoft Answer Desk is that they'll help you out with your Windows computer no matter where or when you bought it. But I had remembered hearing about the Answer Desk, and decided to give it a go. I did some aggressive Googling, and tried Lenovo's built-in diagnostic utilities, to absolutely no avail. It has completely lost the ability to use the built-in microphone, and sometimes randomly shuts itself down when I shut the lid. My Lenovo Yoga 12 laptop, while great in many ways, has been driving me up a wall lately. It's a lot like the Apple Store's legendary Genius Bar. Not a lot of people know this, but Microsoft actually has a tech support Answer Desk front-and-center in each of its stores. I'm very glad that Microsoft is still taking the stores seriously: I stopped by the Microsoft Store in downtown San Francisco today for some laptop troubleshooting, and it turns out that it's totally awesome. In fact, just today, Microsoft announced that its new flagship stores in New York City and Sydney, Australia will open on October 26th and November 12th, respectively. I drove home, plugged my phone into my computer and found most of the information was recovered.Īlthough it was a pain setting up a brand new iPhone, I was pleasantly surprised at how well I was treated and how accommodating the staff was at Apple.The Microsoft Store in downtown San Francisco's Westfield Mall.Įvery time Microsoft announces a soft quarter or a product fails to take off, analysts trip over themselves calling for the company to shut down all the stores.īut Microsoft has so far resisted. Totally embarrassed, I walked out of the store. “I can assure you that you have a 4G phone.” “I’m sorry but 3G is your network,” she said. I ran back down to the store, where I was greeted by a friendly associate. Did they give me a 3G phone instead of a 4G? I went up to the food court and tried to make a call. How nice was that! He gave me a brand new 4G iPhone and I walked out of the store with a working phone in hand. “Another phone will cost you $199 but since this is your first time at the Genius Bar, we will give it to you for free.” The guy behind the counter told me that my phone was fried. It was only 1pm and I had 15 minutes to wait. I hurried to the Apple store at Roosevelt Field and sat in line. I immediately made an appointment to the Genius Bar in Roosevelt Field. I was excited to turn on the phone in the morning. One of my Facebook friends told me that it just takes a few hours and the phone is as good as new. I put it in the bowl of rice and I let it sit. I flicked the cell phone and water was coming out everywhere. My friends told me to put the iPhone in a bowl of rice. A message quickly came on the phone but I couldn’t read it fast enough and it was gone. I had it in my back pocket and when I went to sit down, it slid into the toilet.